Help Center

FAQ

Shipping

Q: How long will my order take to produce(ship out)?

Q: How much does shipping cost?

Q: Has my order shipped yet?

Q: Do you ship international?

Q:I'm International, will I have to pay VAT or customs charges in addition to shipping costs

Q:I'm international, is it normal for order to take this long once shipped?

Q:My order has been in customs long enough for me to worry, is this normal?

Returns & Exchanges

Q:What is your return policy?

Q:How long does it take to get a refund if returning?

Q:What is your exchange policy?

Q:How long will my exchange take to get back to me?

Order Problems

Q: I made a mistake in my shipping address -- is it too late to change it?

Q:I realized I ordered the wrong size/item and it still has not shipped, can I change this?

Q:I received a damaged or misprinted item, how can we fix this?

Q: My order was lost in the mail. How do I arrange a replacement?

Q:I am a 14 year old girl trapped in a boys body, can you help?